Lesson Policy

Kathrine Leong Private Piano Lessons

1.    Studio fees and TEACHER’S transportation fees are NOT included in the lesson fee. STUDENT will need to bear the actual studio and transportation costs.

2.    All lessons must be paid in advance. STUDENT requested time slot will only be reserved once payment is received.

3.    Payment is due on the first of each month, included with necessary studio and transportation fees (if applicable).

4.    As long as the TEACHER is given at least 48 hours’ notice, the STUDENT may reschedule their lesson without penalty.

5.    Any notifications under 48 hours’ notice will result in the STUDENT forfeiting the lesson fee and NO makeup lesson will be offered. In the case of illness, a doctor’s certificate will be required.

6.    We accept various payment methods for our clients convenience. Bank transfer ( Japanese account ) and Credit card (Visa, Master, Amex, JCB ) surcharge of 3.6% if paying by credit cards using Stripe platform.
7.    Refundable is NOT applicable. Once payment has been received the STUDENT must commit to taking the lesson(s) he/she has purchased or they will forfeit the remaining lesson fee(s).

8.    Students are required to take at least two lessons per month to ensure steady learning progress.

9.    For studio lessons, STUDENT is responsible to make the booking by themselves. 
10.    Cancelled or rescheduled lessons MUST be taken as soon as possible within 4 weeks.
11.    Rescheduled/make-up lessons cannot be rescheduled a second time.
12.    Make-up lessons are subject to TEACHER and studio availability.
13.    If a make-up lesson is cancelled or missed, the lesson will NOT be rescheduled. In the case of illness, a doctor’s certificate will be required.
14.    Lessons missed due to the TEACHER’s cancellation will be made up. If the TEACHER misses a lesson, she will schedule a make-up lesson within the 4 weeks or at the earliest possible date without fee. 
15.    If the TEACHER cannot make the lesson up, credit for the lesson will be given on the next lesson or month’s tuition fee.
16.    If a STUDENT is late, it will be up to the TEACHER’s discretion as to whether or not to extend the lesson.
17.    When lessons are cancelled due to bad weather, natural disasters, or any other emergency situations, the lesson will be available to reschedule without penalty.
18.    STUDENT agree to allow TEACHER to take photographs and/or videos during lessons for promotional use that may also be displayed on the website.

Please contact me at kathrinelqq1015@gmail.com if you have any questions.
Thank you for your understanding and cooperation! :)